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Product Document

Post-sales Support

Important Notice

1. Warranty period of main product is 12 months since delivery. In the event any fault in the scanner arises during the warranty period, Silvrsketch's liability shall be to repair, provide a refund for, or replace any scanner returnned by customer under warranty conditions. Product faults out of warranty conditions, for example, the fault is caused by misuse, negligence, or unauthorized repair, Silvrsketch has the right to charge resonable material and manpower cost.

2. For fault product ruturn for repair in warranty condition, the shipping cost from customer site to Silvrsketch defined factory site will at customer's expense. THe shipping cost for repaired prodcut back to customer defined location will be at Silvrsketch's expense (excluding any tax that shall be at customer's expense).

3. If on-the-site service is required by customer, the travel cost of Silvrsketch engineers shall be taken by customer.

4.Non-warranty conditions

① Product fault caused by force majeure;

② Product fault caused by misuse, negligence of customer;

③ Unauthorized repair of product;

④ Product mechanical broken or soaking in liquid;

⑤ Other non-quality related issues;

⑥ Other non-warranty conditions that's not in Silvrsketch respnosibility.

Trainings

Customer can send own engineers to Silvrsketch defined traning center. After training and passed the examination, the engineer will get certification by Silvrsketch. If the engineer is failed in the examination, Silvrsketch will arrange second round training provided that customer agree on the extended time. No additional charge for second round training, except accommodation fee if any.

Customer can send own engineers to Silvrsketch defined traning center. After training and passed the examination, the engineer will get certification by Silvrsketch. If the engineer is failed in the examination, Silvrsketch will arrange second round training provided that customer agree on the extended time. No additional charge for second round training, except accommodation fee if any.

Remark: This training is paid training query to customer service for detail charges and training content.